General Terms and Conditions of Sale – Karup Design (France)

Version in force as of 3 November 2026.

Article 1 – Identification of the seller

The website www.karupdesign.com (the “Website”) is operated by:

•      Karup Design A/S, a public limited company incorporated under Danish law (aktieselskab);

•      registered office: Lollandsvej 4E, 7400 Herning, Denmark;

•      registered in the Danish Central Business Register (CVR) under no. 11211933;

•      intra-Community VAT number: DK11211933;

•      customer service: mail@karupdesign.com – +45 9710 2000 (Danish number, no premium rate; cost of a call to Denmark according to the Customer’s operator; Monday to Thursday 9 a.m. to 3 p.m. and Friday 9 a.m. to 2 p.m., Paris time);

•      postal address for complaints and returns: Lollandsvej 4E, 7400 Herning, Denmark.

Customer service replies in French to all written requests. Telephone support is provided in English; Customers who wish to communicate in French are invited to contact customer service by email.

The Website’s hosting provider and publication director are identified in the Website’s legal notice.

(hereinafter “Karup Design”)

Article 2 – Scope and acceptance

These General Terms and Conditions of Sale (“GTCS”) apply to all distance sales concluded on the Website between Karup Design and a consumer, i.e. a natural person acting for purposes outside their trade, business, craft, profession or agricultural activity (the “Customer”), for delivery to mainland metropolitan France.

The Customer reads and accepts the GTCS by ticking the box provided for this purpose before confirming their order. The applicable GTCS are those in force on the date of the order. They can be downloaded and printed from the Website and are attached to the order confirmation.

The GTCS are drawn up in French. This English version is provided for information purposes; in the event of any discrepancy, the French version prevails. None of the provisions of the GTCS may deprive the Customer of the rights conferred on them by the mandatory provisions of French law.

Article 3 – Products

Karup Design sells furniture and home furnishings, in particular sofa beds, beds, futons, mattresses, storage furniture, chairs and tables (the “Products”).

The essential characteristics of each Product (dimensions, package dimensions and weight, materials, finishes, care instructions, whether assembly is required) are shown on the product page. Photographs and colours are as accurate as possible; slight variations in shade may result from the screen used or from the natural character of the materials (wood, wool, cotton). These variations do not limit the Customer’s rights under the legal guarantees.

The product page states the period during which spare parts essential for using the Product are available or, where applicable, that they are unavailable (Article L111-4 of the French Consumer Code).

Offers are valid while stocks last. If an ordered Product turns out to be unavailable, the Customer is informed without delay and may cancel their order; they are then refunded no later than fourteen (14) days after their payment.

Article 4 – Prices

Prices are stated in euros, including all taxes (French VAT at the applicable rate). They include the furniture eco-contribution (éco-participation mobilier), the unit amount of which is shown separately on the product page, in the order summary and on the invoice.

Delivery charges are not included in the price of the Products. They are set out in Article 7.3 and displayed before the order is confirmed, together with the total price payable. No fee is charged for using any means of payment.

The applicable price is the one displayed when the order is confirmed. Any announcement of a price reduction refers to the lowest price charged by Karup Design during the thirty (30) days preceding the application of the reduction.

In the event of an obvious pricing error (a derisory price or one unrelated to the value of the Product), Karup Design informs the Customer and may cancel the order; the Customer is then refunded in full within fourteen (14) days.

Article 5 – Order and conclusion of the contract

To place an order, the Customer must be of legal age and have legal capacity. The order process comprises the following steps:

1.     selection of the Products and, where applicable, their options (colour, fabric);

2.     entry of delivery and billing details;

3.     display of the order summary (Products, quantities, total price, delivery charges, delivery method and lead time), enabling the Customer to check their order and correct any errors;

4.     acceptance of the GTCS by ticking a box;

5.     confirmation of the order using the “Pay now” button, followed by payment.

The contract is concluded when the order is confirmed, subject to acceptance of the payment. Karup Design sends the Customer, without delay and by email, an order confirmation setting out the essential information of the order, together with these GTCS and the model withdrawal form.

Where the order amounts to 120 euros including VAT or more, Karup Design keeps the written record of the contract for ten (10) years from delivery and guarantees the Customer access to it on request to mail@karupdesign.com (Article L213-1 of the French Consumer Code).

The Customer’s telephone number is used to manage their order and delivery. The Customer may register free of charge on the Bloctel telephone marketing opt-out list (www.bloctel.gouv.fr).

Article 6 – Payment

The price is payable in full at the time of ordering by bank card (Visa, Mastercard, American Express) or by PayPal.

Payments are processed by secure payment service providers using strong customer authentication. Karup Design does not have access to the Customer’s full bank details. If payment is refused, the order is not concluded.

The Products remain the property of Karup Design until the price has been paid in full. This clause does not prevent the transfer of risk to the Customer under the conditions of Article 7.6.

Article 7 – Delivery

7.1 Delivery area. Karup Design delivers to mainland metropolitan France, excluding Corsica. Unfortunately, Karup Design does not currently offer delivery to islands not connected to the mainland by a bridge. Delivery to French overseas departments and territories is not offered.

7.2 Delivery arrangements. The Products are delivered by the carrier FedEx (or any other carrier indicated when ordering) to the address provided by the Customer. The carrier contacts the Customer to arrange a delivery appointment.

Delivery takes place at the kerbside, next to the vehicle (“curbside delivery”), as close as possible to the entrance of the building or property accessible to the vehicle. Carrying the packages into the home, up floors and into the room of destination is not included. The weight and dimensions of each package are shown on the product page; some packages are heavy and bulky, and the Customer arranges for enough people to move them.

If some Products are not immediately available, Karup Design may ship the available Products first and the others as soon as they become available, at no extra cost to the Customer.

7.3 Delivery charges. Delivery charges depend on the package size, determined by the total weight of the order (the weight of each Product is shown on its product page):

Package size	Total order weight	Delivery charge incl. VAT
Small package	Up to 10 kg	EUR 24
Medium package	Over 10 kg and up to 60 kg	EUR 39
Large package	Over 60 kg	EUR 57

The exact amount applicable to the order is displayed before the order is confirmed. No additional charge is made after confirmation.

7.4 Delivery lead time. The delivery lead time is shown on the product page and repeated in the order confirmation. For Products in stock, it is five (5) to ten (10) working days from the order confirmation. For Products made to order or temporarily unavailable, a longer lead time is indicated before ordering. If no lead time is indicated, delivery takes place no later than thirty (30) days after the contract is concluded (Article L216-1 of the French Consumer Code).

7.5 Late delivery. If Karup Design fails to deliver the Products on the date or within the period indicated, the Customer may require it, by registered letter with acknowledgement of receipt or in writing on another durable medium (for example an email to mail@karupdesign.com), to make delivery within a reasonable additional period. If delivery does not take place within that period, the Customer may terminate the contract by the same means.

The Customer may terminate the contract immediately where Karup Design refuses to deliver or where it is clear that it will not deliver, or where compliance with the delivery date was an essential condition of the contract for the Customer, resulting from the circumstances in which the contract was concluded or from an express request made by the Customer before its conclusion.

In the event of termination, Karup Design refunds all sums paid no later than fourteen (14) days after the date on which the contract was terminated, without prejudice to any damages (Articles L216-6 and L216-7 of the French Consumer Code).

7.6 Transfer of risk. The risk of loss of or damage to the Products passes to the Customer when the Customer, or a third party designated by them other than the carrier proposed by Karup Design, takes physical possession of the Products (Article L216-2 of the French Consumer Code). Until then, loss and damage occurring during transport are borne by Karup Design.

7.7 Inspection on receipt and reservations. The Customer is invited to check the number and condition of the packages in the presence of the delivery driver. If a package is missing, opened, crushed or damaged, the Customer is advised to:

•      enter precise and detailed reservations on the delivery note (for example: “box pierced on left side, broken leg”), as the mere statement “subject to unpacking” is not sufficient with regard to the carrier;

•      refuse, where appropriate, any package that is clearly damaged;

•      inform Karup Design as soon as possible at mail@karupdesign.com, attaching photos of the packaging and the Products.

These steps enable Karup Design to take action against the carrier. Failure to take them does not in any way deprive the Customer of their rights: Karup Design remains liable for damage occurring before the transfer of risk, and under the legal guarantee of conformity and the guarantee against hidden defects (Article 10).

7.8 Access and absence at delivery. The Customer ensures that the carrier’s vehicle can access the delivery address and that the packages, whose dimensions are shown on the product page, can be moved to the place of installation. The Customer is present at the agreed appointment or designates a person to receive the Products. If the Customer is absent, the carrier agrees a new delivery date with them.

Article 8 – Assembly

Some Products are delivered for self-assembly, as indicated on the product page. Assembly instructions in French accompany the Product and are available on the Website. Assembly is not included in the delivery.

A defect resulting from incorrect or incomplete assembly instructions constitutes a lack of conformity covered by the legal guarantee of conformity (Article 10).

Article 9 – Right of withdrawal

9.1 Period. In accordance with Articles L221-18 et seq. of the French Consumer Code, the Customer has a statutory period of fourteen (14) days to withdraw, without having to give reasons for their decision or bear any costs other than those provided for in this article. As a commercial gesture, Karup Design extends this period to thirty (30) days; the conditions of this article apply throughout that period.

The period runs from the day on which the Customer, or a third party designated by them other than the carrier, takes physical possession of the Product. For an order of several Products delivered separately, it runs from receipt of the last Product. For a Product delivered in several lots or parts, it runs from receipt of the last lot or part. The Customer may exercise their right as soon as the contract has been concluded.

9.2 Exercising the right of withdrawal. The Customer notifies their decision before the period expires, by any of the following means:

•      online, using the “Cancel your order” function, accessible from the footer of every page of the Website throughout the withdrawal period. The Customer enters their name, order number and email address, then confirms their decision using the “Confirm cancellation” button;

•      by any other unequivocal statement, in particular by email to mail@karupdesign.com;

•      using the model form set out in Article 9.7, the use of which is not mandatory.

Where the Customer uses the online function, Karup Design sends them without delay, on a durable medium, an acknowledgement of receipt setting out the content of their statement and the date and time it was sent. The withdrawal period is complied with if the statement is sent before it expires.

9.3 Return of the Products. The Customer returns the Products without undue delay and no later than fourteen (14) days after communicating their decision. Karup Design arranges collection of the Products by its carrier, who contacts the Customer to agree an appointment; collection takes place at the kerbside, next to the vehicle, at the delivery address. The deadline is met if the Customer is available for collection within those fourteen (14) days. To allow transport without damage, the Customer is invited to hand over the Products complete, dismantled where their design allows, and protected or packed, preferably in their original packaging. These recommendations are not a condition for exercising the right of withdrawal; any diminished value of the Product is assessed solely under the conditions of Article 9.6.

9.4 Return costs. Where the Customer uses the collection arranged by Karup Design, the return costs are borne in full by Karup Design. If the Customer chooses to return the Products by their own means, the corresponding costs are borne by the Customer.

9.5 Refund. Karup Design refunds all sums paid, including the initial delivery charges, no later than fourteen (14) days from the day on which it is informed of the decision to withdraw (Article L221-24 of the French Consumer Code). Where the withdrawal concerns only some of the Products ordered, Karup Design refunds the difference between the delivery charges paid and those that would have been due for the Products kept.

The refund is made using the means of payment used for the order, unless the Customer expressly agrees to another means, and at no cost to the Customer.

9.6 Diminished value and exceptions. The Customer may handle and try out the Product to the extent necessary to establish its nature, characteristics and functioning, as they would in a shop. The Customer may be held liable only for any diminished value of the Product resulting from other handling (for example, prolonged use, stains or damage); the amount of the diminished value corresponds to the loss of value actually established.

The right of withdrawal does not apply to Products made to the Customer’s specifications or clearly personalised (Article L221-28, 3° of the French Consumer Code). Choosing a colour or fabric from the options offered in the catalogue does not constitute personalisation. Mattresses and futons are not excluded from the right of withdrawal merely because they have been unpacked.

9.7 Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To Karup Design A/S, Lollandsvej 4E, 7400 Herning, Denmark – mail@karupdesign.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

Ordered on (*)/received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

Article 10 – Legal guarantees

10.1 Principle. Karup Design is bound by the legal guarantee of conformity (Articles L217-1 to L217-32 of the French Consumer Code) and the legal guarantee against hidden defects (Articles 1641 to 1649 of the French Civil Code). The harmonised European Union notice on the legal guarantee of conformity is also displayed on the Website.

10.2 Legal information.

10.3 Implementation. To invoke a legal guarantee, the Customer contacts customer service at mail@karupdesign.com or on +45 9710 2000, stating their order number and describing the defect, with photos or a video if possible. Karup Design acknowledges receipt of the request within five (5) working days and proposes a solution in accordance with Article 10.2. The costs of sending parts, collection, transport and return of the Product required to bring it into conformity are borne by Karup Design.

The following do not constitute a lack of conformity: normal wear and tear of the Product, and damage resulting from abnormal use, maintenance contrary to the instructions provided, an accident or a modification made by the Customer after delivery.

Article 11 – Liability and force majeure

Karup Design is liable as of right to the Customer for the proper performance of the obligations arising from the contract, including where they are performed by service providers such as the carrier (Article L221-15 of the French Consumer Code). It may be exempted from all or part of its liability by proving that the non-performance or improper performance of the contract is attributable to the Customer, to the unforeseeable and insurmountable act of a third party to the contract, or to force majeure within the meaning of Article 1218 of the French Civil Code.

In the event of force majeure, Karup Design informs the Customer without delay. If the impediment is temporary, performance of the contract is suspended. If the resulting delay justifies termination of the contract or if the impediment is permanent, the contract may be terminated and the Customer is refunded in full within fourteen (14) days.

Article 12 – Environment and extended producer responsibility

Karup Design is a member of the eco-organisation Ecomaison for the extended producer responsibility scheme for furniture, which includes bedding. In accordance with Article L541-10-13 of the French Environmental Code, its unique identification numbers are:

•      furniture (Ecomaison): FR482663_10RNIB;

•      household packaging (Léko): FR482663_01XSFR.

These identification numbers certify Karup Design’s registration in the national register kept by ADEME (the French Agency for Ecological Transition). The authorised representative appointed by Karup Design in France for its extended producer responsibility obligations is: EPR Representative SASU, 61 rue de Lyon, 75012 Paris, France (SIREN 108 686 874).

The amount of the eco-contribution is shown separately for each Product concerned (Article 4). The Products, their packaging or their instructions bear the Triman logo and information on how to sort them. The Customer may drop off their used furniture free of charge at a collection point; the list of collection points is available at https://ecomaison.com/acceder-a-nos-points-de-collecte-pres-de-chez-vous/.

Article 13 – Personal data

Karup Design, as data controller, processes the Customer’s personal data (identity, contact details, order, delivery, exchanges with customer service) in order to perform the contract (Article 6(1)(b) of Regulation (EU) 2016/679, “GDPR”), to comply with its legal obligations, in particular accounting obligations (Article 6(1)(c)), and, with the Customer’s consent or on the basis of its legitimate interest as the case may be, for direct marketing purposes. The data is disclosed only to the recipients who need it (carriers, payment service providers, hosting provider) and is kept for the duration of the commercial relationship, then for the statutory retention and limitation periods.

The Customer has the rights of access, rectification, erasure, restriction, portability and objection, as well as the right to give instructions regarding the fate of their data after their death. The Customer exercises these rights at mail@karupdesign.com. The Customer may lodge a complaint with the French data protection authority, Commission nationale de l’informatique et des libertés (CNIL, www.cnil.fr), or with the Danish Data Protection Agency (Datatilsynet). The Privacy Policy available on the Website describes this processing in detail.

Article 14 – Customer service, complaints and mediation

All complaints should be sent to customer service: mail@karupdesign.com – +45 9710 2000 – Karup Design A/S, Lollandsvej 4E, 7400 Herning, Denmark. Karup Design replies to written complaints within fourteen (14) days.

In accordance with Articles L612-1 et seq. of the French Consumer Code, in the event of an unresolved dispute, the Customer may refer the matter free of charge to the consumer mediator to which Karup Design belongs:

CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice, 49 rue de Ponthieu, 75008 Paris, France – Tel.: +33 1 89 47 00 14 – Email: litiges@cm2c.net – Website and referral form: https://www.cm2c.net/declarer-un-litige.php

The mediator may only be contacted if the Customer has first attempted to resolve the dispute directly with Karup Design by means of a written complaint, and no later than one (1) year after that complaint. The mediator may not be contacted if the request is manifestly unfounded or abusive, or if the dispute has already been examined or is being examined by another mediator or by a court. Recourse to mediation is optional and suspends the limitation period (Article 2238 of the French Civil Code).

Article 15 – Governing law and jurisdiction

These GTCS are governed by French law. This choice does not deprive the Customer of the protection afforded to them by the mandatory provisions of the law of the country of their habitual residence.

In the event of a dispute, the Customer may, at their choice, bring proceedings before one of the courts having territorial jurisdiction under the French Code of Civil Procedure or before the court of the place where they resided at the time the contract was concluded or the harmful event occurred (Article R631-3 of the French Consumer Code). Karup Design may bring proceedings against the Customer only in the courts of the Member State in which the Customer is domiciled (Article 18 of Regulation (EU) No 1215/2012).

Article 16 – Miscellaneous

If any provision of these GTCS is declared null and void or unenforceable, the other provisions remain in force. Karup Design’s failure to rely on any provision does not constitute a waiver of its right to rely on it at a later date.

The elements of the Website (texts, photographs, trademarks, designs and models) are the property of Karup Design and are protected by intellectual property law. Any unauthorised reproduction is prohibited.